How to ask for help


If you or your child want to disclose new or historical sexual abuse:

  • IN SUFFOLK contact Customer First on 0800 8004005
  • In NORFOLK contact Customer Service Centre 0344 800 8020
  • If you live in ANY OTHER AREA contact your local police, and in the case of a child your local Social Care Services

How to ask for help from Fresh Start- new beginnings

  • Fresh Start – new beginnings is a service that begins after your child has disclosed being sexually abused to the police and/or Social Care Services.
  • Any professional can refer you to us and should offer this service to you when dealing with your case
  • You can also ask any professional (such as your GP, teacher, social worker, school nurse, police officer) to refer you to us.
  • Referral forms are available by following the links below
  • We have rooms to operate from in Suffolk and Norfolk and are receiving funding for these areas. We are happy to receive referrals from other areas though this would incur a charge. Please feel free to phone 01473 353355 or email or so that we can discuss how we might help you.
  • Adult survivors of Childhood Sexual Abuse who live in Suffolk and need support should contact For the rest of the UK contact

Child’s request for service

Carers request for service – Appendix 1

Siblings request for service – Appendix 2